How We Handle Your Account Data
This is the pusatlotre privacy policy — a plain read-through of what we collect when you open an account, why we hold it, and how long it stays...
Our Privacy Posture & Jurisdiction Notes
We collect what's needed to run your pusatlotre account: your name as registered, contact email or phone, the wallet handle you load with, and the session logs our systems generate when you move through the lobby. We hold this where local law permits and only for as long as your account is active, plus the retention window Indonesian financial rules ask of
us. We don't sell your details to third parties. Where supported regions require it, we share narrow data sets with payment partners handling DANA, OVO, GoPay or QRIS settlement — nothing more than the transaction needs. You can ask us to export or erase your record at any time, and we'll walk you through the verification step before acting on it.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
Privacy Contact Paths
If a question about your data comes up, these are the channels our privacy desk monitors. Use whichever fits the moment — we route them to the same small team so nothing gets lost between inboxes.
Privacy Inbox
Email our data desk for export requests, erasure requests or any clarification on what we hold. We confirm receipt within a working day and walk you through the verification step before any action.
Live Chat
The chat bubble in the lobby footer reaches the same agents who handle account questions. Ask for the privacy queue and they'll escalate your ticket to the data team without you repeating yourself.
Written Notice
For formal complaints or regulator-style correspondence, send a written notice through the contact form marked privacy. We log the date, assign a reference and reply through the channel you nominated.
How This Policy Stays Honest
Trust on a privacy page comes from the small signals around the text itself. Here's how we keep this document accountable to the account you've opened with us.
Dated Revisions
Every change to this policy carries a revision date at the top so you can tell at a glance whether what you're reading is the same version that applied when you signed up.
Written In-House
Our compliance and product leads draft this together rather than pasting a template. That means the wording matches the actual fields our signup form asks for in Indonesia.
Change Notices
Material updates trigger an in-lobby banner and an email to the address on file. You'll see what changed before you next move money, not after.
Narrow Sharing
Payment partners receive only the transaction-level data DANA, OVO, GoPay and QRIS settlement needs. Marketing networks don't get your wallet handle or identity fields, full stop.
Retention Windows
We hold records for the active life of your account and the retention window Indonesian financial rules ask of us. After that, identifying fields are removed from working systems.
Right To Ask
Export and erasure requests are part of the policy, not a favour. We verify it's you, then act inside the timeline written here. No back-and-forth, no runaround.
Consistency With Our Other Policy Pages
This page sits alongside our terms and cookie notices. Here's how the privacy policy lines up with the rest so you're not chasing contradictions across tabs.
What This Policy Page Includes
A few structural notes so you can navigate this document without scrolling blind. These are the visible elements that frame the policy read.